Refund Policy

Refunds & Returns Policy

 

At Chaoz Magicstic, customer satisfaction is our priority. We only accept returns or refunds under specific conditions as outlined below.

 

1. General Policy

• All sales are final. We do not offer refunds or returns for change of mind, wrong size, or mistaken orders.

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      However, we accept returns or exchanges only if:

• You received the wrong item.

• The product has a manufacturing defect.

 

 

2. Eligibility for Returns or Refunds

To be eligible for a return or refund:

• You must contact us within 3 days of receiving the item.

• Item must be:

• Unused, unwashed, and in original condition.

• Returned with original tags, packaging, and proof of purchase (order receipt or number).

• Photos of the product and defect must be submitted with your request.

 

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3. How to Request

Please email chaozdesign10@gmail.com with the following details:

• Full name & order number

• Clear photos of the item and defect (if any)

• A brief explanation of the issue

We will review your request and respond within 2–5 business days.

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4. Return Shipping

• Return shipping costs are the customer’s responsibility unless the fault is on our side (wrong or defective item).

• We recommend using a trackable shipping method for your return.

 

 

5. Refund Process

• If approved, your refund will be processed within 7–14 business days after we rceive and inspect the returned item.

• Refunds will be issued via the original payment method.

 

 

6. Non-Returnable Items

The following items are non-refundable and non-returnable:

• Items that have been worn, washed, or returned without original packaging

 

If you have any questions about this policy, feel free to reach out via email or Instagram DM.